Work Experience

Internship

Intelligent R&D Department 07/2024~09/2024

Intern

Developed and tested AI-driven customer service systems using QWEN and SparkDesk models, focusing on enhancing customer engagement and improving pre-sales rates.
Arranged data preparation for AI training, ensuring high-quality datasets, and participated in model training to increase response accuracy and relevance to customer inquiries.
Assisted in integrating AI models into existing infrastructure, conducted extensive testing for performance validation, and collaborated on iterative improvements based on feedback.

Contribution: Advanced the field of customer service through innovative AI applications, resulting in a more responsive and efficient system that significantly improved user experience and operational effectiveness.